Terms of Service
Terms of serviceeee
SECTION 1 – OBJECT
This document (General Sales Conditions or GSC) defines the conditions applicable to sales made, on one side, by any person navigating on the www.edsonoriginals.com website, hereinafter referred to as the user, and on the other side by Edson sprl, registered in the Brussels Trade Register under number 0715 462 397 and whose head office is located 31, Avenue Prince d'Orange 1180 Brussels - Belgium, hereinafter named the Company.
As such, by accessing and using the www.edsonoriginals.com website the user agrees to respect all the conditions of use mentioned hereafter. Users are informed that these may be updated at any time and they should therefore consult this page regularly for any modifications.
Any person affected by incapacity in particular as defined in article 1123 and subsequent of the Belgian Civil Code cannot in any way make purchases on this website.
SECTION 2 – ORDERING
The products for sale on the www.edsonoriginals.com website are silver and gold plated jewelry made by the Company.
The ordering process is as follows:
- Choice of articles and their specific features;
- Add to basket;
- Validation of the contents of the basket;
- Identification on the www.edsonoriginals.com website if not already done;
- Choice of delivery method;
- Choice of payment method and acceptance of the General Sales Conditions;
- Payment confirmation.
Confirmation of the order means that the present sales conditions are accepted, that they have been read and understood and that the user renounces the possibility of applying other conditions. The information provided at the time of the order and its confirmation constitute proof of the transaction.
When the order has been confirmed on the website the user acknowledges that his acceptance is interpreted as firm and binding: the sale will be considered as complete.
The article can be exchanged within the following 14 days (see return conditions).
The Company will then send email confirmation of the order. This email only serves to confirm receipt of the order by the Company.
Products are dispatched 2 to 6 days after confirmation of the order. The Company informs the user by email when each piece of jewelry leaves the office. No sales contract exists between the parties before the Company has sent a confirmation email stating that the products ordered have been sent to the user, and only the products listed as sent in the confirmation email are included in such a contract.
The Company reserves the right to cancel or refuse any order from a user with whom there is a dispute concerning payment for a previous order, or is deemed to present any kind of risk.
The Company undertakes to fulfill orders received on its website solely within the limits of the available stocks of products. If one or more of the articles ordered by the user is not available, the Company undertakes to notify the user as soon as possible and where necessary refund him at the latest within 45 days after payment of the sums paid. The user’s order will then be automatically cancelled.
SECTION 3 – PRICES
All prices on the www.edsonoriginals.com website are shown in euros, inclusive of tax and shipping costs.
The prices of articles for sale on www.edsonoriginals.com remain valid for 24 hours after their publication on the website. Articles are invoiced on the basis of the prices in force at the time the order is received.
Prices are payable in full in a single instalment.
The articles remain the property of the Company until payment has been effected.
The Company does its best to ensure that all details, descriptions and prices featured on its website are accurate but errors may occur. If an error is observed in the price of the products ordered by the user, a member of the Company will inform the user as soon as possible by email and will give him the choice of reconfirming the order at the correct price or cancelling it.
Payment is due by the user as soon as the order has been made. The user then proceeds to pay for his order via Shopify Paymentsor Paypal. The order will be processed upon receipt of approval from Shopify Payments or Paypal, in compliance with the procedure described in Section 4.
An electronic invoice can be provided by the website. In this case the user is required to give the email address to be used for sending the invoice.
VAT payment conditions:
Unless otherwise specified, the prices indicated on the website include VAT at the Belgian rate of 21%.
- Shipping in Belgium:
Private individuals and companies: the sales price includes VAT at the Belgian rate of 21%.
- Shipping towards another country in the European Community:
Private individuals: the sales price includes VAT at the Belgian rate of 21%.
Companies: the sales price is exclusive of VAT (on condition that a valid intra-community VAT number is given).
SECTION 4 – PAYMENT METHODS
Shopify Payments :
The website has chosen to receive payments by credit card via the secure payment system Shopify Payments which encrypts all the data concerning the use of the card during online payment via the website.
The following cards are accepted: Visa, MasterCard or American Express. The online payment page asks the user to enter his card number, expiry date and security code.
The website cannot be held responsible for the consequences of the use of the credit card (fraudulent or otherwise) which could be made by third parties, including by means of intercepted messages.
On completion of the order the user is redirected to the secure Shopify Payments website for the full payment transaction. This mechanism guarantees the confidentiality of the payment details (in particular the credit card numbers) as the website never knows the user’s credit card number which the financial institution received in an encrypted form. The website received a certificate delivered by Verisign, confirming that Shopify Payments exists and the use of an SSL certificate for the encrytion of confidential data.
When payment has been accepted and confirmed, Shopify Payments proceeds to verify and carry out the payment.
The website accepts payments via Paypal.
SECTION 5 - OWNERSHIP - RISKS
Ownership of the product is transferred only after the purchase price has been paid in full, independently of the delivery date.
The transfer of risk takes place when the product is delivered to the user if he is a private individual (consumer as defined in the Belgian law of 6 April 2010 on market practices and consumer protection).
If the sale is to a professional, the risk of loss is transferred to him once the package is handed over to the carrier.
The date shown on the delivery document is valid proof of the delivery date.
SECTION 6 – SHIPMENT AND DELIVERY
The order is prepared and shipped by the Company as soon as possible after the confirmation email.
Deliveries are made everywhere in the world except Brazil where we do not deliver jewelry.
The products are sent to the address indicated by the user at the time of ordering.
Delivery is made by Bpost for Belgium and by Bpost or DHL for all other countries.
Delivery is free under the condition of a minimum purchase.
Products are only delivered during the 5 working days of the week (no deliveries will be made during the weekend). The user is informed that any order placed on the website on Friday afternoon will not be processed until the following Monday.
Delivery will take place within:
- 1 to 2 working days for Belgium with Bpost;
- 2 to 3 working days for the rest of the world with DHL or within 4-6 days with Bpost International
These delivery times are shown for information purposes only.
The Company does not accept responsibility for any delay, loss of ordered products or strike by the postal services or carrier. In the event of the latter, the user must take the appropriate measures directly with the postal services or carrier.
All products are carefully packed by the Company in compliance with applicable standards to ensure their perfect condition and security during transport. It is important that the customer checks the packaging and products on delivery.
The Company must be notified of any problem concerning the items delivered (damaged, missing, broken or faulty items) within 3 days (including public holidays) of delivery (acknowledgement of receipt of delivery serving as proof) and any claims or reservations concerning the non-compliance or defect of the item should be sent by email (email@example.com).
No claims will be accepted after this time.
SECTION 7 – RETURNS
In compliance with the Belgian law of 6 April 2010 on market practices and consumer protection, the goods sold on the www.edsonoriginals.com website are produced in accordance with the consumer’s personalized specifications and the consumer does not have the right to cancel the purchase (right of withdrawal), return or exchange products.
After validation of the order on the website the user acknowledges that his acceptance is made after full consideration of the description of the jewelry, object of the sale, and is interpreted as a firm and binding agreement. The sale is then considered to be finalised and the purchase price becomes due immediately. As from this moment the user does not have the right to rectify, exchange or return goods ( in particular in the case of an error concerning size or text). For non-personalized items there is a 14 days right of withdrawal.
Each jewelry is guaranteed for 6 months.
If your jewelry has a defect we will be happy to carry out repair work. Please follow the steps below before sending your jewelry back to us:
- Log onto your personal account
- Click ″Return and guarantee″
- Add your order number
- Fill in the required information then click ″Send″.
When the procedure has been finalised you will receive a confirmation mail with a form to fill in and send with your parcel. Your jewelry must be returned at your own expense and will be sent back to you free of charge within 2 to 4 weeks after the date of receipt.
If your jewelry is no longer under guarantee we can still carry out repair work.
Prices for repair work are shown on the website.
Please follow the steps below before sending your jewelry back to us:
- Log onto your personal account
- Click ″Return and guarantee″
- Add your order number
- Fill in the requested information and click ″Send″.
Your purchase must be returned at your own expense and will be sent back to you, also at your expense, within 2 to 4 weeks after the date of receipt.
For further information or help, please send an email to firstname.lastname@example.org
NB: Your parcel remains under your responsibility until received by the Company. For your security we advise you to send your parcel via a carrier so that you can track it and thereby avoid any inconvenience. We also advise you to send your jewelry via a postal service insuring your parcel for the value of your purchase. Please note that no additional custom duty will be paid by Edson sprl.
SECTION 8 – RESPONSIBILITY
The Company cannot be held liable for any delay or non-execution of the order if these result from a technical reason or any other reasons beyond our control. In this event the website has the right to delay transport and delivery or to cancel the order.
The Company's liability may not be invoked in the event of damage or inconvenience inherent to the use of the Internet network namely service interruption, outside intrusion, IT virus or any event due to force majeure.
The content available on the www.edsonoriginals.com website is shown without any guarantee as to its accuracy. The Company cannot be held liable for any damages arising, including direct and indirect damages, or loss of enjoyment resulting from the use of the website.
The Company reserves the right to modify the website and its content at any time, including prices, descriptions and stocks, without notice to users whether they are registered or not. The photographs and illustrations accompanying the products on the www.edsonoriginals.com website have no contractual value and do not in any case engage the responsibility of the Company.
The Company reserves the right to withdraw or modify certain services or elements from the website without notice. The Company also reserves the right, at any time and for any reason, to modify or interrupt, temporarily or permanently, access to part or all of the website without notifying the user. The Company may not be held responsible for direct or indirect damage related to modification, suspension or interruption of access to the website. In addition, the Company may restrict access to certain parts or all of the www.edsonoriginals.com website.
The www.edsonoriginals.com website may contain hypertext links directing the user to other websites. The Company’s responsibility may not be engaged for the content of these websites if they breach current legal and regulatory provisions, or for the consequences of their use by the user.
The Company is not liable for fraud or negligence by its employees, sub-contractors and agents.
SECTION 9 – INTELLECTUAL PROPERTY
All the jewelry, texts, comments, works, illustrations and images reproduced on the www.edsonoriginals.com website are the exclusive property of the Company and are protected by the right of intellectual and/or industrial property throughout the world.
Users may only store, print and display the content shown for their personal use. Users are not authorised to publish, manipulate, distribute or reproduce, in any format, all or part of the content of this website. In no case may they modify, translate, take apart, decompile, disassemble or create any derivative works based on the software or accompanying documentation provided by the Company.
The ″Edson″ brand is a registered trademark and belongs exclusively to the Company. No permission is given to users to use this brand in any way. The user agrees not to use these brands or similar brands without the Company’s prior permission in writing.
Any hypertext link to this website, or using the techniques of framing or inline linking is strictly prohibited without the Company’s prior permission in writing.
In compliance with the Belgian law of 8 December 1992 on the protection of privacy in relation to the processing of personal data, the Company is committed to protecting the privacy of its users.
Collection and use of information
The www.edsonoriginals.com website reserves the right to collect data on the user, in particular when he places an order on the site. All the personal data collected is destined exclusively for the Company’s internal use.
The information and data about the user required by the www.edsonoriginals.com website are necessary recording and follow-up of his order and the effective commerical management of the Company. They also help to provide users with personalised services and to increase the relevance of information offered to them. By using this website, the user gives his consent to the processing of personal data specified hereafter and guarantees that all the data provided by him is correct. The data collected on the website is as follows: surname, first name, date of birth, email address, address, country, phone number, credit card number and expiry date. The user is informed that this information is processed automatically.
When the user visits the www.edsonoriginals.com website or sends it emails, he consents to receive electronic communications from the Company such as newsletters, and to be informed of offers proposed by the website at regular intervals.
He can unsubscribe by clicking on the link at the bottom of each newsletter or on the www.edsonoriginals.com website.
These cookies are used to collect information anonymously on the pages and elements consulted on the website. This information is not coupled with information enabling the user to be personally identified but is grouped to inform the Company about how the public uses the website. Information on the articles that the user adds to his basket are kept in order that his selections are not lost between visits, but the user’s identity remains unknown to the Company unless he places an order.
When the user navigates on the website, cookies of partner companies may be placed on the user’s computer. These cookies are destined to identify the elements consulted or bought on the www.edsonoriginals.com website and to collect the navigation data to personalise publicity sent to the user off-site .
As part of this marketing partnership the Company may trasmit data to its partners on the articles consulted by the user and the nature of his purchases.
Right of access and rectification:
In compliance with the Belgian law of 8 December 1992 on the protection of privacy in relation to the processing of personal data, the user has a right to access, rectify, modify and cancel data at any time by sendin an email to email@example.com.
SECTION 11 – INVALIDITY
If a part of these General Sales Conditions is considered to be invalid, this will not affect the other clauses remaining in force.
If a condition is found to be lacking, it will be determined by the procedures of distance-selling entrerprises based in Belgium.
SECTION 12 – DURATION
These conditions apply throughout the duration of online services offered by the Company.
SECTION 13 – PROOF
The computerised records stored in reasonable security conditions in the computer systems of the Company and its partners will be considered as proof of communications, orders and payments between the parties.
SECTION 14 – GOVERNING LAW AND JURISDICTION
These general conditions are governed by Belgian law. In the event of a dispute, Belgian law will apply and only the courts of the judicial district of Brussels shall be competent.
31, Avenue Prince d'Orange
1180 Brussels - Belgium
Email : firstname.lastname@example.org
© copyright edsonoriginals.com 2021